FTP Information

FTP facilities provided by EKC to our customers:

EKC, Inc. provides our customers with a secure FTP server.   This server provides customers both classic File Transfer Protocol (FTP) and secured FTP via FTP/S to electronically deploy machine-readable materials to our customers.  

This server may be used for downloading EKC products and maintenance for products intended for use by our customers.   Additionally, this facility may be used to upload machine readable materials that may be required to properly support EKC products on customer systems.

You must obtain your credentials (userid and password) from EKC.
If you do not already have them, please call EKC to obtain them.

You may use either classic FTP or FTPS (FTPS is recommended).

Accessing EKC's FTP server with an FTP client (recommended):

EKC recommends the use of an FTP client, where you can configure a "SITE" for EKC's FTP server.
If you want to use FTPS, a client is currently required.
As of this writing, we know of no browsers that support FTPS or SFTP.

The following is what is needed for CORE FTP.  Most other client setups will require the same information.

  • Site Name:  EKC, Inc.
  • Host / IP /URL:  ftp.ekcinc.com
  • Username:  (you may optionally set the user ID that EKC provided you).
  • Password:  EKC recommends you do not specify your password here, you wil be prompted for it later.
  • Port:  990 if you are using FTPS (recommended).
  • Connection:  FTPS (SSL DIRECT)
  • SSL OPtions:  SSL Listings, SSL Transfer and OpenSSL

Once this is set up, it can be saved for subsequent use.

To access this "site", simply click on "connect".
If you did not supply a userid, you will be prompted for it.
If you did not supply a password, you will be prompted for it.
The connection will be established and you will be presented with a list of items in your root directory that you can access.

Accessing EKC's FTP server using your workstation's file manager:

You may be able to access an FTP server using your workstation's file manager (such as "My Comptuter)".
You may only be able to use classic FTP, FTPS and SFTP may not be supported

Enter the following:   ftp://ftp.ekcinc.com
Depending on your desktop operating system release, you may or may not be directed to your default browser
Normally you will be presented with a logon prompt requesting a userid and password
Supply the credentials you were provided with from EKC.
You should be presented with the items in your root directory.

Accessing EKC's FTP server with a browser:

There are many browsers available and many releases within these product offerings.   Some are better than others.
You may only be able to use classic FTP, FTPS and SFTP may not be supported.

To access EKC's FTP server with a browser, enter:   ftp://ftp.ekcinc.com
Normally you will be presented with a logon prompt requesting a userid and password
Supply the credentials you were provided with from EKC.
You should be presented with the items in your root directory.

Additional assistance with FTP:

For more information about FTP and how to access it, please click on the following link:

Additional FTP Information

If you feel you need additional help, please feel free to email us at: support@ekcinc.com
or call our Technical Support Department at: (847) 296-8035.