Support

Supporting your product needs
Our mission at EKC is not only to provide the best possible products, it is also to provide timely and informative full product support.

PTFs, Product Support Status and Compatibility Information
For PTFs, information on product support status, and product compatibility: Click Here

Maintenance Downloads
Product Maintenance and Product Documentation can now be downloaded from: our secure EKC FTP site.
Check current product documentation for more information, or email: support@ekcinc.com to request further assistance.

New Release Downloads
Clients must contact EKC Technical Support for access to base releases.

Information about our secure FTP site can be found here  

Contact Technical Support
For more information on Technical Support for our products or for further help e-mail support: support@ekcinc.com
or call our Technical Support Department at: (847) 296-8035.

For Sev 1 Technical support issues after normal business hours (9-5 CT),
call Emergency Technical Support (847) 296-8035 and follow prompts.