EKC's Automated Password Reset and Synchronization facility
E-HelpDesk automates the basic processes that normally requires
a call to a Security Support or Help Desk facility.
Password Reset Function
E-HelpDesk is used when a user forgets his current password.
E-HelpDesk is a VTAM application that will verify any of the last four passwords currently
being stored in CA-ACF2 or the last 1-32 in RACF,
as well as any other installation definable piece of information from the user record
such as SSN, birth date, mother�s maiden name, etc.
If all pieces of information entered by the user are correct,
E-HelpDesk will prompt the user to enter a new password.
That password is also synchronized across all nodes.
All sign-on and password change activity is logged to SMF using standard CA-ACF2,
IBM-RACF, and CA-TSS facilities.
There is no need for further logging.
At logon, using E-HelpDesk or another logon entry point,
E-HelpDesk will synchronize your password change to all other nodes known to E-HelpDesk.
For those who wish to limit use of E-HelpDesk,
a SAF Call can be used to ask the RSS if the user is allowed to reset a password using E-HelpDesk.
An installation exit can be used to further customize the verification process in E-HelpDesk.
Additional checking can be added such as retinal and palm scanners,
and voice recognition. Additional RSS checks can also be performed in this exit.
A specification can be made to identify an old password which has been compromised.
If this option is chosen, the password will be marked in the user record
so that it cannot be used to reset the password with E-HelpDesk.
RACF Userdata and Administrative Panels
RACF Userdata is used for the site definable piece of security information.
Administrative panels aid administrators through the implementation process
to propagate this information into E-HelpDesk.
CA-TSS FDT Userdata and Administrative Panels
CA-TSS FDT Userdata is used for the site definable piece of security information.
Administrative panels aid administrators through the implementation process to propagate this information into E-HelpDesk.<.p>
More Information on E-HelpDesk
IBM's E-HelpDesk Product Page
E-HelpDesk Product Information
E-HelpDesk Version 1.1.2 Product Announcement (PDF)
E-HelpDesk Brochure (PDF)
An E-HelpDesk Success Story (PDF)
PTFs, Product Support Status, and Compatibility Information
For more information on E-HelpDesk, e-mail our Sales Department at: